Return Policy

Returns & After-Sales Policy

At Valencia, each garment is crafted to order with the utmost attention to detail. We encourage you to review all product descriptions and sizing information prior to purchase to ensure your selection is perfect. As part of our commitment to maintaining the integrity of our made-to-order process, all sales are considered final, with exceptions granted only in the rare circumstances outlined below.

Eligible for Consideration

• Lost in Transit: Verified non-delivery of your order by the postal courier.

• Incorrect Item Fulfilment: An error in size, colour, or style on our part.

Not Eligible for Consideration

• Incorrect Size Ordered: As each piece is individually produced, we are unable to offer refunds or exchanges for sizing errors. Comprehensive size charts accompany each product listing for your convenience.

• Incorrect Shipping Address Supplied by Client: Should the parcel be returned to us, it will be resent to the correct address; if the parcel cannot be recovered, no refund will be issued.

• Matters Beyond Our Control: This includes, but is not limited to, customs duties, import taxes, or delays caused by international authorities.

For further assistance or to submit a request under the above criteria, please contact our Client Care team at [email protected] within 14 days of placing an order.